Genetic counselor
A genomics & digital health start-up founded by Vingroup & VinBigData
Ha Noi
Salary: Deal
Expired Date: No expired date
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We are looking for a Genetic Conselor for a genomics & digital health start-up founded by Vingroup & VinBigData. Our mission is to empower every family to take full ownership of their health and lifestyle with science-backed and affordable genetics testing, consulting & followup services. By using modern A.I. and the largest database of genomic variants for Vietnamese population, our teams of world-class advisors and experts are building a product that encourages lifestyle improvement, disease prevention, and early detection. Would you like to join us to improve the life of 1 Million people by 2028?


Provide high-quality genetic consultation for customers, improve customer experience and genetic report quality.

Job duties

Report review and quality enhancement

  • Review reports content before sending out to customers
  • Provide key highlights and add customization note where necessary to personalize
  • Write report contents if required


  • Investigate genetic reports, highlight key points and provide customization contents for customers
  • Provide consultation for customers per request (including but not limited to health risk related reports), handle customers’ enquiries and gather feedbacks and distribute to related PIC
  • Go the extra mile to enhance customers’ experience by providing actionable, customized and useful insights from genetic reports
  • Follow-up customer after receiving genetic reports to cross sales and up sales

Standardization & Training

  • Build up and standardize contents & materials used for consulting
  • Design a standard consulting session for VIP and other customers
  • Perform training sections to potential partners and partners
  • Develop training curriculum/programs for customer service teams
  • Comfortable being a speaker in company events to pitch for corporate as assigned.


  • Bachelor degree in Biotechnology/ Biology/ Nutrition/ Medicine/ Pharmaceutical/Education/ Psychology at minimum.
  • Medical Doctor (MD) degree is preferred.
  • Good communication & people skills.
  • Customer-service mindset
  • Excellent communication skill & and can-do attitude.
  • Learn-it-all and growth mindset.


  • Competitive compensation & strong performance-based bonus.
  • Healthy start-up culture, brilliant colleagues & world-class advisors.
  • Opportunity to create history in genomics & digital health in Vietnam & South East
    Asia by improving lives of millions of people.
  • Free Yoga and many other fun-filled activities.
Mar 17, 2022
Translational BioMedical Informatics
Full Time