Customer Service Lead
A genomics & digital health start-up founded by Vingroup & VinBigData
Ha Noi
Salary: Deal
Expired Date: No expired date
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We are looking for a Customer Service Lead to assist our customers with product inquiries and problems when using our products and services for a genomics & digital health start-up founded by Vingroup & VinBigData. Our mission is to empower every family to take full ownership of their health and lifestyle with science-backed and affordable genetics testing, consulting & follow-up services. By using modern A.I. and the largest database of genomic variants for Vietnamese population, our teams of world-class advisors and experts are building a product that encourages lifestyle improvement, disease prevention, and early detection. Would you like to join us to improve the life of 1 Million people by 2028?


Provide top-notch customer service for customers, improve customer experience and contribute to improve product quality by strategically gathering customer feedbacks.

Job duties

  • Set-up a customer service team and build an operating structure.
  • Design and optimize customer experience journey with product
  • Resolve customer queries, recommending solutions and guiding users through product features and functionalities
  • Improve product by sharing and developing insights learned from customers with the product team.
  • Accurately and kindly address inquiries from customers via various channels.
  • Provide ‘extraordinarily satisfying’ customer service experience by completely solving difficulties that customers have.

Job requirements

  • Have solid experience in setting up customer service team and procedure
  • Experience in collecting customer feedback from various channels and making product improvement suggestion
  • Good communication & people skills.
  • Customer-centric mindset
  • Excellent communication skill & and can-do attitude.
  • Learn-it-all and growth mindset.


  • Competitive compensation & strong performance-based bonus.
  • Healthy start-up culture, brilliant colleagues & world-class advisors.
  • Opportunity to create history in genomics & digital health in Vietnam & South East Asia by improving lives of millions of people.
  • Free Yoga and many other fun-filled activities.
Mar 17, 2022
Translational BioMedical Informatics
Full Time