We are looking for a Customer Service Lead to assist our customers with product inquiries and problems when using our products and services for a genomics & digital health start-up founded by Vingroup & VinBigData. Our mission is to empower every family to take full ownership of their health and lifestyle with science-backed and affordable genetics testing, consulting & follow-up services. By using modern A.I. and the largest database of genomic variants for Vietnamese population, our teams of world-class advisors and experts are building a product that encourages lifestyle improvement, disease prevention, and early detection. Would you like to join us to improve the life of 1 Million people by 2028?
Objectives
Provide top-notch customer service for customers, improve customer experience and contribute to improve product quality by strategically gathering customer feedbacks.
Job duties
- Set-up a customer service team and build an operating structure.
- Design and optimize customer experience journey with product
- Resolve customer queries, recommending solutions and guiding users through product features and functionalities
- Improve product by sharing and developing insights learned from customers with the product team.
- Accurately and kindly address inquiries from customers via various channels.
- Provide ‘extraordinarily satisfying’ customer service experience by completely solving difficulties that customers have.
Job requirements
- Have solid experience in setting up customer service team and procedure
- Experience in collecting customer feedback from various channels and making product improvement suggestion
- Good communication & people skills.
- Customer-centric mindset
- Excellent communication skill & and can-do attitude.
- Learn-it-all and growth mindset.
Benefits
- Competitive compensation & strong performance-based bonus.
- Healthy start-up culture, brilliant colleagues & world-class advisors.
- Opportunity to create history in genomics & digital health in Vietnam & South East Asia by improving lives of millions of people.
- Free Yoga and many other fun-filled activities.
